How to build Technology Strategy

How the role of CIO(Chief Information Officer) evolved over the years...

• First Wave : Automation. Eg. Reduce human error.
• Second Wave : Process Optimization Eg. Six Sigma
• Third Wave : Strategic Role

Mindset

Generally, IT Depts think they are building tools for another Dept - making the other dept the customer.

• This puts the IT dept subservient to the customer dept.
• You don't think what the end user wants - you only look at what the customer dept wants.

OGTM Model

This is a model used to create organizational strategy

• Objectives: Company or Dept's long term objectives(3-5 years)
  • Define all Objectives
  • Prioritize
• Goals: SMART Goals
• Tactics: What you are doing to make sure the goals are met.
• Measures: Metric to measure the success of your tactic(instead of the goal)

Stakeholder Analysis

• List all stakeholders - at org level
• Prioritize stakeholders
  • According to Org objectives/goals
  • According to pre-existing support
• For top stakeholder, find...
  • What does the org want from the stakeholder
  • What the stakeholder wants from the org
  • What concerns are there
• Build out a User Persona

SWOT Analysis

Next Steps

• Figure out Common factors in Org and Dept goals.
• Find the cost of ownership(more than just the development cost)
• Identify the trends in technology.
• Have a organizational Tech Prioritization Meeting