Organizational Knowledge Management
Organizational knowledge is all the knowledge contained within an organization that can provide business value.
Types of knowledge
- Explicit knowledge: documented knowledge - processes, FAQs, research, etc.
- Tacit knowledge: practical know-how that comes thru experience. Difficult to articulate and pass on.
- Implicit knowledge: Intuitive knowledge that comes thru mastery or years of experience.
- Structural(Process, culture, etc.)
- Organizational Memory(Documented knowledge)
- Better Alignment
- Increased Productivity
- Retain knowledge
- Added value to customer experience
- Continual Growth
Steps to build a KM framework
- Define the focus: define exactly what you want to do - create internal knowledge documentation - or faqs for customers or something else.
- Who are working on it and what are their goals. Give roles to people working on it...
- Project Managers
- Knowledge Finders
- Knowledge Communicators
- Decide tools and tech
- Collect data
- Organize data
- Summarize information
- Analyze Information
- Synthesize information into knowledge
- Apply learned knowledge
- Store knowledge in a way that is efficient for retrieval and updating(eg. Wiki, Google Docs)