Two Types of Empathy

Cognitive Empathy

Person can imaginatively take the role of another and can understand and accurately predict that person's thoughts, feelings and actions.

Affective Empathy

Vicarious emotional response to the perceived emotional experiences of others.

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Building Rapport

Methods to build rapport Ask and use their name Actively listen Ask questions Show Two Types of Empathy Find common ground Follow the lead Be genuine Neuro Linguistic Programming

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Published on: Nov 02, 2020

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